Terms & Conditions

Introduction

These Terms & Conditions apply to all professional services provided by Adam C Therapy, including counselling, psychotherapy, EMDR therapy, Clinical Supervision, consultation, psychoeducation, and associated professional support delivered in person, online, by telephone, or through third-party referral arrangements.

By booking, attending, or engaging in services, clients agree to these Terms & Conditions.

These Terms should be read alongside the Privacy Policy, Therapeutic Agreement, and any insurer or third-party funding documentation where applicable.

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Professional Status

Services are provided by Adam Coombes trading as Adam C Therapy, an independent private practice operating within the United Kingdom.

The practitioner works in accordance with applicable professional, ethical, and legal frameworks, including guidance issued by:

• British Association for Counselling and Psychotherapy

• EMDR UK

• Applicable UK safeguarding, confidentiality, and data protection legislation
   

Therapeutic services are not emergency or crisis services and are not a substitute for urgent medical or psychiatric intervention.

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Scope of Services

Services may include:

• Counselling and psychotherapy

• EMDR therapy

• Trauma-focused interventions

• Clinical supervision

• Psychological consultation

• Psychoeducation and wellbeing support

• Online and remote therapeutic services

• Insurer-funded or third-party funded treatment

Services are provided to adults unless otherwise specifically agreed in writing.

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Appointments and Booking

Appointments are offered subject to availability.

Session frequency, duration, modality, and treatment approach will ordinarily be discussed collaboratively at assessment and reviewed throughout the work.

The practitioner reserves the right to decline, postpone, suspend, or terminate services where clinically, ethically, operationally, or legally necessary.

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Fees and Payment

Current fees are available via the website or upon request.

Payment is ordinarily due:

• prior to the session, or

• on the day of the session unless otherwise agreed

Accepted payment methods may include bank transfer, secure payment link, card payment, or insurer billing where applicable.

Late or outstanding payments may result in:

• suspension of future appointments

• withdrawal of ongoing sessions

• referral back to the funding provider

• recovery action where appropriate

Administrative charges and reasonable recovery costs may be added where unpaid balances remain outstanding following reasonable attempts to resolve matters.

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Insurance and Third-Party Funding

Where treatment is funded by an insurer, employer, solicitor, occupational health provider, rehabilitation company, or other third party, the client remains ultimately responsible for fees incurred for services delivered.

Clients are responsible for:

• obtaining and maintaining valid authorisation

• monitoring approved session limits

• understanding policy exclusions or excess arrangements

• ensuring accurate information is provided to funding providers
   

Authorisation does not guarantee payment.

Where payment is refused, delayed, reduced, or withdrawn due to matters relating to the client, including but not limited to:

• expired or insufficient authorisation

• non-attendance

• late cancellation

• policy exclusions

• exhausted session limits

• incomplete insurer processes

• inaccurate information supplied by the client

• failure to engage with insurer requirements

The outstanding balance may become payable directly by the client.

The practitioner reserves the right to pause or discontinue sessions where funding approval or payment responsibility remains unresolved.

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Cancellation and Non-Attendance Policy

A minimum of 48 hours’ notice is ordinarily required for cancellation or rearrangement of appointments.

Appointments cancelled with less than 48 hours’ notice may be charged at the full session fee.

Non-attendance without notice may also be charged at the full fee.

This policy applies to:

• self-funding clients

• insurer-funded work

• third-party funded work

• online and in-person sessions

Insurance providers and third-party organisations do not always reimburse missed appointment fees. In such circumstances, responsibility for payment may transfer to the client.

The practitioner may exercise discretion in exceptional circumstances.

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Online Therapy and Remote Working

Online sessions may be conducted using platforms such as Zoom or Microsoft Teams.

While reasonable efforts are made to maintain privacy and security, no online platform can guarantee absolute confidentiality or uninterrupted service.

Clients are responsible for:

• ensuring access to a private and appropriate environment

• maintaining sufficient internet connection

• using a secure device and network where possible

• attending sessions free from driving, unsafe activity, or significant distraction

Where technological disruption occurs:

• reasonable attempts will be made to reconnect

• sessions may continue by telephone where appropriate

• sessions significantly disrupted by client-side technical issues may still be chargeable

Online therapy may not be clinically appropriate for all presentations or levels of risk.

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In-Person Sessions

Clients attending in-person appointments are expected to:

• attend punctually

• behave respectfully toward staff, practitioners, and other visitors

• avoid attending under the significant influence of alcohol or illicit substances

The practitioner reserves the right to end or refuse a session where behaviour presents a safety, ethical, or professional concern.

Clients are responsible for arranging their own travel, parking, and access requirements unless otherwise agreed.

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Confidentiality

All information shared within therapy and supervision is treated confidentially in accordance with professional and legal obligations.

However, confidentiality may be limited where the practitioner reasonably believes:

• there is risk of serious harm to the client or another person

• safeguarding concerns arise involving children or vulnerable adults

• disclosure is required by law or court order

• terrorism, serious criminal activity, or money laundering legislation applies

• professional consultation or supervision is ethically required

Where possible and appropriate, confidentiality breaches will ordinarily be discussed with the client beforehand.

Clinical supervision is a routine and ethical part of professional practice. Identifying details are minimised wherever reasonably possible.

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Safeguarding and Risk

The practitioner has legal and ethical safeguarding responsibilities.

Where concerns arise regarding:

• risk of serious harm

• suicide or self-harm risk

• abuse or neglect

• risk to children or vulnerable adults

• serious criminal matters

appropriate action may be taken without prior consent where necessary to protect safety or comply with legal obligations.

Clients may be asked to provide:

• emergency contact details

• GP details

• current address and location details for online sessions where clinically appropriate
   

Emergency and Crisis Support

The service is not a crisis or emergency service.

Clients experiencing immediate risk or mental health crisis should contact:

• emergency services via 999

• their GP

• local crisis services

• NHS 111

• Samaritans

Messages, emails, and voicemail are not continuously monitored.

Immediate responses outside scheduled sessions cannot be guaranteed.

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Clinical Suitability and Ending Therapy

Therapy is ordinarily a place of enabling change. In some circumstances it may be determined that therapy readiness or suitability is not met.

The practitioner reserves the right to:

• assess suitability for therapy or supervision

• recommend alternative or additional services

• pause or discontinue work where appropriate

Therapy may be ended where:

• sessions are repeatedly missed

• fees remain unpaid

• risk becomes unmanageable within private practice

• boundaries are repeatedly breached

• therapy is no longer clinically beneficial

• the practitioner becomes unable to continue providing services

Where reasonably possible, appropriate ending work or onward signposting will be offered.
 

Communication

Administrative communication may occur via email, telephone, SMS, or secure electronic systems.

Electronic communication carries inherent risks regarding confidentiality and data security.

Clients are responsible for ensuring their contact details remain accurate and up to date.
 

Reports, Letters, and Documentation

Requests for letters, reports, forms, court documentation, insurance updates, or additional written material may incur separate charges.

Completion times cannot always be guaranteed and may depend upon workload, complexity, and ethical considerations.

The practitioner reserves the right to decline requests for documentation where inappropriate, inaccurate, outside competence, or ethically unsuitable.
 

Clinical Supervision

Clinical supervision is a professional reflective space and does not constitute managerial, legal, or fitness-to-practice oversight unless explicitly agreed.

Supervisees remain professionally responsible for:

• their own clinical decision-making

• maintaining professional registration and insurance

• working within competence

• safeguarding practice

• record keeping

• ethical compliance

Where significant concerns arise regarding client safety, ethical breaches, or practitioner impairment, appropriate professional action may be necessary.
 

Data Protection

Personal information is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Adam Coombes trading as Adam C Therapy is registered with the Information Commissioners Office.

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Further information is available within the Privacy Policy.

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Website Information

Information provided on the website is intended for general informational purposes only and does not constitute medical, psychiatric, legal, or crisis advice.

Website content may be amended without notice.

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Limitation of Liability

Nothing within these Terms excludes liability where exclusion would be unlawful under UK law.

To the fullest extent permitted by law, the practitioner shall not be liable for:

• indirect or consequential loss

• technological disruption outside reasonable control

• decisions made by third-party insurers or organisations

• outcomes dependent upon client engagement or external circumstances
   

Complaints

Concerns should ordinarily be raised directly in the first instance to attempt informal resolution.

Clients also retain the right to contact relevant professional bodies where appropriate, including:

• British Association for Counselling and Psychotherapy

• EMDR UK
   

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Services are delivered in person and online from the the provider's country of origin, therefore any disputes arising shall be subject to the jurisdiction of the courts of England and Wales.

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Contact

For administrative enquiries, appointment matters, or requests relating to these Terms & Conditions, please use the contact details provided via:

Adam C Therapy