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Privacy Policy

​Website: www.adamc-therapy.com
Data Controller: Adam Coombes
ICO Registration Reference: ZB779547

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1. Introduction

I, Adam Coombes, operate as a Counsellor, EMDR Practitioner and Clinical Supervisor.
I take your privacy and the protection of your personal information seriously.

This policy explains how I collect, use, store and protect your personal data in line with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • Guidance from the Information Commissioner’s Office (ICO)

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2. Data Controller

As the Data Controller, I am responsible for ensuring that any personal data I hold about you is managed lawfully, fairly and transparently.

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3. What Data I Collect

I may collect and process the following information:

  • Personal information: name, date of birth, contact details (phone, email, address)

  • Health information: details you share relevant to counselling, EMDR therapy or supervision

  • Financial information: payment details processed through Tide Banking

  • Technical data: IP address, browser type and usage information (collected automatically via Wix.com)

  • Communication data: emails (via Gmail) and video/voice sessions (via Zoom or Microsoft Teams)

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4. How I Collect Data

Your personal data is collected in the following ways:

  • Through the contact form on my website (hosted by Wix.com)

  • Direct communication via Gmail

  • In-person, phone, or online consultations (via Zoom or Microsoft Teams)

  • Secure financial transactions managed through Tide Banking

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5. Lawful Basis for Processing

I process your data under these lawful bases:

  • Contract: To provide therapy or supervision services

  • Consent: Where you give explicit consent (e.g., for sensitive health data)

  • Legal obligation: For tax, record-keeping and regulatory requirements

  • Legitimate interest: To manage my business effectively and deliver a safe, professional service

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6. How Your Data is Used

Your personal data is used only for:

  • Arranging and delivering therapy or supervision sessions

  • Maintaining accurate client records

  • Managing payments and accounts (via Tide Banking)

  • Sending confirmations, updates or invoices (via Gmail)

  • Providing secure online sessions (via Zoom or Microsoft Teams)

  • Meeting legal and professional obligations (insurance, safeguarding, ethical requirements)

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7. Data Sharing and Third Parties

Your data will never be sold or shared for marketing.
It may be shared with trusted third-party providers:

  • Wix.com – Website hosting and form submissions

  • Tide Banking – Payment processing

  • Gmail (Google) – Email communications

  • Zoom and Microsoft Teams – Online sessions

  • Professional supervisors/bodies – Only if ethically necessary, with minimal identifiable data

  • Emergency or safeguarding situations – If required by law or to protect you or others
     

All providers listed are GDPR-compliant and use secure systems.

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8. Data Retention

  • Client records: up to 7 years after your last session (insurance requirement)

  • Financial records: 6 years (legal tax requirement)

  • Email correspondence: kept only as long as necessary

  • Website form submissions: deleted once transferred into client records.

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9. Data Security

I use a range of security measures, including:

  • Password-protected devices and accounts

  • Encrypted email and video platforms (Gmail, Zoom, Teams)

  • Secure financial processing (Tide Banking)

  • GDPR-compliant web hosting (Wix.com)

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10. Your Rights

You have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Restrict or object to how your data is processed

  • Request data portability

  • Withdraw consent at any time

  • Complain to the ICO if you believe your data is not being handled properly
     

ICO website: www.ico.org.uk 

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11. Contact

If you have any questions about this policy or how your data is used, please contact:

Adam Coombes
Counsellor, EMDR Practitioner & Clinical Supervisor
Email: adamc.therapy@gmail.com 
Website: www.adamc-therapy.com

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